1. Introduction
Rent a Phone, operated by NBBC Unipessoal Lda (VAT number 517772175), headquartered at Quinta do Miradouro, Estrada do Miradouro nº29, 2130-029 Benavente, values and respects the privacy of its users and is committed to protecting the personal data you entrust to us. This policy explains how we collect, use, store and protect your data.
For any questions regarding this Privacy Policy, you can contact us via:
• Email: info@rentaphone.pt
• Phone: 00351 915365339
2. Personal Data Collected
We collect and process the following personal data:
– Identification Data: Name, email, telephone number, address, tax identification number.
– Booking Data: Equipment rented, rental dates, amounts paid.
– Payment Data: Only the name of the payment method used.
– Technical Data: IP address, device type, browser and cookies (where applicable).
3. Purpose and Legal Basis for Processing
Your personal data is processed for the following purposes:
– Booking Management: Processing and managing equipment rental bookings (legal basis: performance of a contract).
– Billing and Legal Obligations: Complying with tax and legal obligations (legal basis: compliance with a legal obligation).
– Service-Related Communications: Contacting you for information about reservations or support (legal basis: performance of a contract).
– Marketing: Sending promotional communications, only when consented to by the user (legal basis: consent).
– Service Improvement: Analysing data to improve the user experience and our services (legal basis: legitimate interest).
4. Data Sharing
Your personal data may be shared with:
– Service Providers: Companies that provide services related to payments, transport, and other services associated with rentals on the website.
– Competent Authorities: When required by law or to protect our rights.
Rent a Phone ensures that all service providers comply with GDPR requirements to protect your data.
5. Data Retention
We only keep your data for as long as necessary to fulfil the purposes for which it was collected, namely:
– Booking and billing data: Kept for 10 years, as required by law.
– Marketing data: Kept until you withdraw your consent.
– Other data: Deleted when it is no longer necessary for the original purposes.
6. Data Subject Rights
As the owner of your data, you have the following rights:
– Access: Request a copy of your personal data.
– Rectification: Correct incorrect or incomplete data.
– Right to be forgotten: Request the deletion of your data, where applicable.
– Portability: Receive the personal data provided in a structured and readable format.
– Objection and restriction: Object to or restrict the processing of your data in certain circumstances.
– Withdrawal of consent: Withdraw your consent to the processing of data for marketing purposes at any time.
To exercise your rights, please send a request to info@rentaphone.pt. We will respond within a maximum of 30 working days.
7. Data Security
We have adopted appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or improper disclosure. However, no security system is foolproof, and we cannot guarantee absolute protection.
8. Cookies
The Rent a Phone website uses cookies to improve navigation and personalise the user experience. For more information, please see our Cookies Policy.
9. International Data Transfers
The data collected is not transferred outside the European Economic Area (EEA). Should the need arise to transfer data to third countries, we will ensure that this is done in accordance with the rules of the GDPR.
10. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this website in advance. We advise you to check this page regularly.
11. Resolution of Issues and Complaints
If you believe that your rights are not being respected, you can lodge a complaint with the National Data Protection Commission (CNPD):
– Website: https://www.cnpd.pt
– Address: Rua de São Bento, 148, 3º, 1200-821 Lisbon
This Privacy Policy was updated on 27/12/2024.